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How One Invisible Data Problem Quietly Destroys Your Churn Models, Your Pricing, and Your AI Agents
Healthcare providers track the same patient under five name variations. Retailers can't tell when the same SKU is under two different codes. CPG companies buy demand data showing one product with three different names across channels. Supply chains have suppliers that are actually the same company. Every week. Same problem. Different domain. Your data doesn't know what it's describing.

Gandhinath Swaminathan
Jan 26 min read


Embracing Change: How Finding "What Customers Really Need" Drives Growth
Growing a business means understanding evolving customer needs. As PayPal discovered, solving underlying anxieties, not just surface problems, drives growth. The rise of AI interactions offers a new frontier to uncover hidden motivations, providing businesses a wealth of contextual information about true needs. By analyzing this "expressive Zero Moment of Truth," organizations can deliver personalized experiences, foster loyalty, and transform growth by connecting with

Gandhinath Swaminathan
Jul 20, 20253 min read
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